Policies

All content on this site is the property of Roseark. Unauthorized use of any content on Roseark.com is restricted. All Rights Reserved.

Return Policy

ALL SALES ARE FINAL.  Exchanges for size (except special orders) are potentially available, as is a return for store credit.  Store Credits expire three years to the day after the date of return.

Discounts

NO DISCOUNTS will be given on PREVIOUS PURCHASES or GIFT CARDS. We hold the right to restrict other goods or services.

Out of Stock

Most items shown as "Out of Stock" are still available to be purchased and will take up to 8 weeks to ship.

Discrepancies may exist on the site and some items may have incorrect pricing or may not be available.

Contact sales@roseark.com or 310.395.6706 for assistance.

Accessibly App Accessibility Statement

Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.
Conformance status
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.1 level AA.
Technical information
Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:

HTML
CSS
JavaScript
NodeJS
MongoDB

Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:
Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
Bigger cursor
Makes the cursor bigger and more prominent. Increases the size for better site browsing.
Invert colors
Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Reading Line
Add a supportive reading line to the site.
Readable fonts
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt Text and Images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.
Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.
Highlight links
Highlight links to make them more prominent.
Hide images
Hide images on the site. This provides better site readability for people with visual impairment.
Read page
A feature that allows a voice to read the text on your site out loud to visitors.
Notes & Feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email hello@accessiblyapp.com. We respond within 3 business days.
We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.

 

Shipping Policy

All California orders and orders with a California billing address will be charged sales tax.

On International Orders, we can only ship to the billing address of the card.

We use UPS, FedEx and the USPS to ship packages domestically and internationally.

Items will be shipped using selected shipping method when your entire order is filled (ie: if it takes 2 weeks to get the items in stock and you selected Next Day Air, we will ship Next Day Air as soon as we are in possession of your entire order). We will send you a tracking number so you are able to follow your package.

We insure all packages, which will require a signature to release. If you choose to wave insurance, you agree to release Roseark from responsibility once the package has left our offices. Contact us if you wish to have signature waved.

Delivery times are an estimate and are subject to the carrier.

All duties and fees are the responsibility of the client.

International Shipping

Risk of loss and title of merchandise shipped internationally will pass upon you; the importer upon our delivery to our carrier (UPS). Your order is subject to import duties and taxes that are not included in our shipping costs. As the importer you must comply with all laws and regulations of the destination country. You authorize us to designate our carrier (UPS) to act as your agent with relevant customs and tax authorities.

If you decide to refuse any shipment from Roseark once it has left our offices; you are responsible for any duties, taxes and customs charges that is incurred in the refusal of shipment and reroute back to our offices.

Privacy

We have your privacy in mind, but please be aware that shipments across borders may be subject to opening and inspections from customs authorities. We work to provide proper information on the shipment to ensure a smooth customs clearance for faster and less troublesome shipping. Outside of that, our clients are most important to us and while we may use your information to communicate with you, Roseark is committed to protecting your privacy and security and does not share/sell/transmit your information in any way to outside parties.

Unsolicited Materials

In operating this site, we do not solicit or wish to receive any confidential, secret or proprietary information or other material from you through the Web Site or Roseark. mail and email addresses, or in any other way. Any information or material submitted or sent to us, will be deemed not to be confidential or secret. By submitting or sending information or other material to Roseark, you represent and warrant that the information is original to you and that no other party has any rights to the material.

Disclaimer Of Warranties

THE WEB SITE AND SERVICES ARE PROVIDED "AS IS," "WHERE IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITATION OF THE FOREGOING, ROSEARK. SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO: (i) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, APPROPRIATENESS, RELIABILITY, TIMELINESS, USEFULNESS, OR OTHERWISE OF THE CONTENT OF THE WEB SITE OR SERVICES; AND (ii) ANY WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY THE WEB SITE, INCLUDING WITHOUT LIMITATION AS A RESULT OF (1) ANY ERROR, OMMISSION, DELETION OR DEFECT IN THE CONTENT, OR (2) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, DEFAMATION OR UNDER ANY OTHER CAUSE OF ACTION. ROSEARK. DOES NOT WARRANT OR GUARANTEE (1) THAT ANY PORTION OF THE WEB SITE OR SERVICES WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR ANYTHING ELSE MANIFESTING CONTAMINATING OR DESTRUCTIVE PROPERTIES; OR (2) THAT ACCESS TO THE WEB SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ROSEARK. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEB SITE OR SERVICES. YOU (AND NOT ROSEARK.) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Intellectual Property Rights

All materials contained in this Web Site and the Services are the copyrighted property of Roseark and its affiliates or licensors. As between Roseark and you, Roseark is the sole owner of all content on the Web Site and the Services, including without limitation, all applicable U.S. and non-U.S. copyrights, patents, trademarks, and trade secrets, and other intellectual property rights thereto. Except as otherwise specifically provided in these Terms and Conditions, you may not download or save a copy of the Web Site, the Services or any portion thereof, for any purpose. You may, however, print a copy of individual screens appearing as part of the Web Site solely for your personal, non-commercial use or records, provided that any marks, logos or other legends that appear on the copied screens remain on, and are not removed from the printed or stored images of such screens. All title and intellectual property rights in and to the content of the Linked Sites is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties.

Limitation Of Liability

IN NO EVENT WILL ROSEARK, ITS OFFICERS, DIRECTORS, MEMBERS EMPLOYEES, AGENTS, SPONSORS, ADVERTISERS, PARENTS, AFFILIATES, SUCCESSORS OR ASSIGNS, BE LIABLE TO ANY PARTY (i) FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES ARISING IN ANY WAY OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE THE WEB SITE OR SERVICES, EVEN IF ROSEARK. OR ITS AGENTS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE; OR (ii) FOR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN, OR DESTRUCTIVE PROPERTIES OF THE WEB SITE OR SERVICES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, ROSEARK.'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

Indemnification

You agree to defend, indemnify and hold Roseark, its affiliates, officers, directors, members and employees harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from your use or misuse of the Web Site or Services, or the uploading, posting, publishing, emailing, reproduction, distribution or transmission of any Content or other materials by you or users authorized by you or any violation of these Terms and Conditions by you. Roseark reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Roseark in asserting any available defense.

Provisions Unenforceable

If any part of this agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Assignment

You shall not transfer, assign, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under these Terms and Conditions. Roseark may transfer, assign sublicense or pledge in any manner whatsoever, any of its rights and obligations under these Terms and Conditions to a subsidiary, affiliate, or successor thereof or to any third party whatsoever, without notifying you or receiving your consent.